This privacy notice explains how Linguist Lane handles personal data for its language courses and tutoring website. It is written to help you understand what we collect, why we use it, how long we keep it, and how you can exercise your rights.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
We aim to support practical control over your personal data. Depending on the situation, you may be able to ask for access, correction, deletion, restriction, objection, or portability. If we rely on consent for a specific activity, you may withdraw it for the future. We will assess each request against the legal and operational context before responding.
To protect privacy, we may ask for enough information to confirm your identity and understand the request. Once verified, we review the request, respond within the applicable legal timeframe, and explain any part that cannot be fulfilled. If we need more information to locate the relevant record, we will ask for it through the same channel.
Inquiry records are kept for the time needed to respond and manage the relationship. Enrolment and course administration records are retained for the period required for operational, accounting, or legal purposes. When data is no longer needed, we delete it or anonymise it unless a lawful reason requires continued retention.
If we make material changes, we will update the policy on the website and use a suitable notice method when the change affects how personal data is handled. The version in force is the one published at the time you review the site.
When you contact Linguist Lane or use the website, we may process your name, email address, phone number if you provide it, inquiry message, learning goals, and level or schedule preferences. We also process limited technical data such as server request metadata and browser or device information to keep the site secure and functioning properly.
We receive personal data from contact forms, email, phone calls, and center visits, as well as from information you choose to share during course inquiry, level screening, timetable matching, enrolment, and progress review. Some technical data is generated automatically when you access the site.
The cookies we confirm are limited to essential cookies that support basic website functions and preference cookies that remember your privacy choices. We do not state that analytics or marketing cookies are in use unless that changes and is disclosed here.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may also clear stored cookies from your device. If you block essential cookies, some parts of the site may not work as intended.
We use personal data to answer course inquiries, carry out level screening, match groups and timetables, confirm course terms, manage enrolment, and support scheduled lessons, guided practice, and progress review. We also use data for website security, technical delivery, and maintaining basic records connected to our services.
We may use third parties that help us operate the website, manage communications, or support technical delivery. These parties act under instructions or contractual arrangements appropriate to their role and should not use the data for unrelated purposes. We do not state that analytics or advertising partners are active unless confirmed here.
Personal data may be shared where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the security and delivery of the website and services. Any disclosure is limited to what is relevant for the specific purpose.
Where GDPR applies, we process personal data on a lawful basis appropriate to the activity, such as responding to your inquiry, taking steps before enrolment, meeting legal obligations, protecting our systems, or relying on consent where that is the relevant basis. We keep the scope of processing limited to what is needed for the stated purpose.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, object, and receive a copy of certain data in a portable format. You may also withdraw consent where processing is based on consent. Some requests may be limited by legal duties, security needs, or the need to keep records connected to enrolment or service administration.
Use the contact details below for privacy questions, rights requests, or record corrections.
